1. Age Restriction Policy (18+)
pokpok operates exclusively for adults aged 18 and above. This is not simply a policy preference — it is a non-negotiable condition of using the platform. No person under the age of 18 is permitted to register an account, make a deposit, play any game, or place any bet on pokpok under any circumstances.
During the account registration process, all players are required to confirm that they are 18 years of age or older. As part of our Know Your Customer (KYC) identity verification process, pokpok may request a copy of a government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — to verify that the account holder meets the minimum age requirement before their account is fully activated.
If pokpok has reasonable grounds to believe that an account belongs to a person under 18, the account will be suspended immediately and a formal age verification check will be initiated. Any funds deposited by a minor will be returned, and no winnings from underage gambling will be released. pokpok cooperates fully with any investigation by relevant authorities in such cases.
2. Know Your Limits
Responsible gaming begins with self-awareness. Before you start playing at pokpok, we encourage every player to think honestly about their own financial situation and set clear personal boundaries for how much time and money they are comfortable spending on gambling.
A useful starting point is to treat your gambling budget the same way you would treat a leisure or entertainment budget — as an amount you are genuinely comfortable losing, with no expectation of profit. Gambling at pokpok should always be funded from your discretionary income, never from money allocated for essential expenses such as rent, food, bills, school fees, or debt repayments.
Healthy Gambling Habits
- Set a fixed budget before each gaming session and stick to it regardless of outcomes.
- Never chase losses — accept that losing is a normal part of gambling and walk away when your session budget is spent.
- Take regular breaks during long sessions. Step away, have a drink of water, and return with a clear head.
- Keep track of your total deposits and losses each month using pokpok's account activity reports.
- Avoid gambling when you are emotionally distressed, stressed, or under the influence of substances. Decisions made in these states are rarely in your long-term interest.
- Balance gambling with other hobbies and social activities. pokpok should be one of many leisure options, not your primary source of entertainment or income.
- Never borrow money to fund gambling activity. Taking loans, using credit, or borrowing from friends and family to gamble is a significant warning sign.
3. Responsible Gaming Tools
pokpok provides a range of practical, player-controlled tools designed to make it easier to manage your gambling activity. These tools are available to all registered players at any time, free of charge, directly through your account settings or by contacting our support team.
Deposit Limits
Set the maximum amount you can deposit into your pokpok account per day, per week, or per month. Limits take effect immediately when reduced and after a 7-day cooling-off period when increased, giving your decision time to be reconsidered.
Loss Limits
Define the maximum amount you are willing to lose over a set period. Once your loss limit is reached, pokpok will automatically prevent further betting activity until the limit period resets or you request an adjustment after the cooling-off period.
Session Time Reminders
Set a session duration reminder so that pokpok alerts you when you have been playing for a specified amount of time. Reminders appear as on-screen notifications and are a gentle nudge to evaluate whether you wish to continue.
Time-Out / Cool-Off Period
Apply a temporary account pause for a period of your choosing: 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is inactive — you cannot log in, deposit, or place bets. The time-out cannot be cancelled once applied.
Reality Checks
Enable regular pop-up summaries showing how long you have been playing, how much you have deposited, and your net win or loss for the current session. Reality checks help you stay grounded in the facts of your actual activity.
Self-Exclusion
Request a formal self-exclusion from pokpok for a minimum of 6 months, up to permanent closure. Self-exclusion is a firm commitment — pokpok will not allow re-registration until the exclusion period has fully elapsed and a reinstatement request has been reviewed.
To activate any of these tools, navigate to the "Responsible Gaming" section in your account settings, or contact our support team at [email protected]. All tool requests are processed promptly — restrictive tools (limits, time-outs, and exclusions) take effect within one hour of submission.
4. Self-Exclusion Programme
Self-exclusion is one of the most powerful tools available to a player who feels that gambling is becoming a problem in their life. pokpok's self-exclusion programme allows you to voluntarily block yourself from accessing your account and all pokpok services for an extended period.
Self-exclusion is available in the following durations: 6 months, 1 year, 2 years, 5 years, or permanent. There is no minimum betting activity required to request self-exclusion — any player who feels they need a break is welcome to use this tool at any time and for any reason.
How to Request Self-Exclusion
- Contact our support team — Email [email protected] with the subject line "Self-Exclusion Request" and include your registered username and the duration of exclusion you are requesting.
- Identity verification — Our team will verify your identity by cross-referencing your email and username with your registered account to ensure the request is genuine.
- Confirmation — You will receive a written confirmation email once your self-exclusion has been applied. Your account will be inactive and inaccessible within one hour of confirmation.
- Marketing suppression — pokpok will immediately remove your contact details from all promotional mailing lists. You will not receive bonus offers, newsletters, or marketing messages during your exclusion period.
- Cooling-off before reinstatement — When a non-permanent exclusion period ends, your account will not automatically reactivate. You must submit a written reinstatement request, after which a 48-hour reflection period is applied before access is restored.
If you have an outstanding balance at the time of self-exclusion, those funds will be held securely in your account and released to you via your registered withdrawal method upon request, subject to standard verification checks.
5. Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs — sometimes called indicators of disordered gambling — are widely recognised by mental health and addiction professionals. If several of these apply to you, we strongly encourage you to reach out for help.
Common Warning Signs
- You spend more money gambling than you originally planned, or find it difficult to stop once you start a session.
- You return to gambling the next day to try to win back money you have lost — a behaviour commonly known as "chasing losses".
- You feel restless, irritable, or anxious when you are unable to gamble, or when you attempt to cut down or stop.
- Gambling is increasingly on your mind — you find yourself preoccupied with planning the next session or thinking about past wins and losses.
- You hide your gambling activity from family members, friends, or colleagues, or feel the need to be secretive about how much time or money you spend.
- You have borrowed money, sold possessions, or used funds intended for household expenses such as rent, bills, or groceries in order to fund gambling.
- Gambling has caused arguments or tension with people who are close to you, or has negatively affected your work performance, studies, or daily responsibilities.
- You use gambling as a way to escape from stress, anxiety, loneliness, or other difficult emotions rather than as a purely recreational activity.
- You feel guilt, shame, or regret after gambling sessions but find yourself returning to gamble again shortly afterwards.
- Despite intending to stop or reduce your gambling, you find that you are unable to follow through on those intentions over time.
6. Getting Support & Help
If you are concerned about your own gambling, or about the gambling habits of someone you care about, help is available. pokpok's support team is your first point of contact for activating any responsible gaming tool on the platform. For broader counselling, mental health support, or addiction treatment, we encourage you to reach out to a qualified professional.
Contact pokpok Support
Our responsible gaming support team can be reached by emailing [email protected] with the subject line "Responsible Gaming". We are available daily from 9:00 AM to midnight Bangladesh Standard Time (BST, UTC+6). When contacting us about responsible gaming, please include your registered username so we can locate your account and assist you promptly.
All responsible gaming communications are treated with strict confidentiality. Your information will not be shared with third parties, and the fact that you reached out will not affect your standing as a customer — it will only enable us to assist you better.
What pokpok Support Can Help You With
- Setting or adjusting deposit limits, loss limits, and wagering limits on your account.
- Applying a temporary time-out or cool-off period.
- Processing a self-exclusion request and confirming the exclusion is in place.
- Providing a full statement of your account activity, deposits, and losses for a specified period.
- Discussing any concerns you have about your own gambling patterns in a confidential and non-judgmental environment.
7. Protecting Minors
pokpok is committed to ensuring that the platform remains inaccessible to anyone under the age of 18. We take a multi-layered approach to minor protection that covers technical safeguards, verification procedures, and guidance for parents and guardians.
Advice for Parents and Guardians
If you share a device, computer, or mobile phone with a minor, we strongly recommend taking the following steps to prevent accidental or deliberate access to gambling platforms:
- Password-protect your pokpok account and ensure your login credentials are not saved in your browser's autofill settings on shared devices.
- Log out of your pokpok account after every session when using a shared device. Do not leave your account open in a browser tab.
- Install parental control software on devices accessible to children. Tools such as Net Nanny, Qustodio, or built-in device parental controls can block access to gambling websites.
- Talk to your children openly about gambling — explain what it is, why it is only for adults, and why it is important to approach it with care even as an adult.
- Do not share your account credentials with anyone, including other adults. Your pokpok account is personal and non-transferable.
Reporting Underage Access
If you believe a minor has accessed or registered an account on pokpok, please report this to us immediately at [email protected]. We will investigate promptly, suspend the account, and take all appropriate corrective action. We appreciate the community's help in keeping the platform safe.
8. Our Commitment to You
Responsible gaming is not a checkbox or a legal footnote at pokpok — it is a genuine, ongoing commitment that shapes how we design our platform, train our support team, and communicate with our players. We believe that a sustainable, trustworthy platform is one that puts player welfare at the centre of everything it does.
pokpok pledges to maintain and continuously improve the responsible gaming tools described on this page. We will act promptly on any player request for a limit, time-out, or self-exclusion. We will never deliberately target marketing at players who have self-excluded or who have indicated they are experiencing difficulties. We will monitor gaming patterns and proactively reach out to players who show indicators of problematic behaviour.
Our responsible gaming programme applies across all products on pokpok — including cricket betting, Andar Bahar, Teen Patti, Slots, Mermaid Fishing, and all live casino games. The same protections and tools are available regardless of which part of the platform you use.
We believe that gambling, when approached responsibly by an informed adult with clear limits and a recreational mindset, can be a fun and exciting form of entertainment. Our job is to create the environment and the tools that make that possible. Your job is to make use of them — and to reach out to us the moment you feel you need support.