pokpok Frequently Asked Questions

Creating a pokpok account takes less than two minutes. Visit pokpok.club and click pokpok Login, then follow the registration prompts to enter your mobile number or email address, choose a username, and set a secure password. You must be at least 18 years old and based in Bangladesh to register. Once your details are submitted, your account is active immediately for most players, though full withdrawal access requires KYC verification.

pokpok requires a valid government-issued photo ID to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a birth certificate accompanied by a secondary photo ID. Upload clear, unobstructed photos of both sides of your ID through the Account Verification section of your dashboard. Most KYC submissions are reviewed and approved within 24 hours during business days.

You can reset your pokpok password by clicking the Forgot Password link on the login page and entering your registered email address or mobile number. A secure reset link or OTP will be sent to you within a few minutes. If you do not receive it, check your spam folder or contact [email protected] with your registered username. For security reasons, pokpok support staff will never ask for your current password.

No — pokpok strictly permits one account per person, per household, and per device. Opening duplicate accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently suspended and any balances forfeited. If you have accidentally created a duplicate, contact [email protected] immediately to have the duplicate closed without penalty.

To permanently close your pokpok account, email [email protected] from your registered address with the subject line Account Closure Request and include your username. Before closure, withdraw any remaining balance to your linked payment method. Our team will process the closure within 48 hours and send a written confirmation. If your reason for closing is gambling-related distress, we strongly encourage you to consider self-exclusion first rather than immediate closure.

To deposit via bKash on pokpok, log in to your account and navigate to the Deposit section, then select bKash as your payment method. You will be shown a pokpok merchant bKash number — send your desired deposit amount to that number using the Send Money option in your bKash app, then enter the transaction ID in the pokpok deposit form and submit. Deposits are credited to your pokpok balance within 5 to 15 minutes in most cases.

Nagad deposits on pokpok are processed within 5 to 15 minutes of the transaction being confirmed on the Nagad network. The process is identical to bKash: select Nagad in the Deposit section, transfer to the provided pokpok merchant Nagad number, and submit the transaction ID. If your deposit has not appeared after 30 minutes, contact support with your Nagad transaction reference and our team will resolve it promptly.

The minimum deposit on pokpok is ৳200 BDT, regardless of which payment method you use. This applies to bKash, Nagad, Rocket, Upay, and bank transfer deposits alike. There is no maximum deposit limit for standard accounts, though high-value deposits above ৳50,000 BDT in a single transaction may require additional identity verification before the funds are released for betting.

The minimum withdrawal amount on pokpok is ৳500 BDT. Withdrawals can be made to the same payment method used for your deposit — bKash, Nagad, Rocket, Upay, or a verified bank account at Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank. Your account must be fully KYC-verified before any withdrawal request will be processed. Unverified accounts are restricted to the initial deposit limit until verification is complete.

Most pokpok withdrawals to bKash, Nagad, and Rocket are processed within 1 to 4 hours during operational hours (9 AM to midnight BST). Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, City Bank, or other Bangladeshi banks typically take 1 to 3 business days depending on the receiving bank. If your withdrawal has been pending for more than 6 hours and no update has been received, contact [email protected] with your withdrawal reference number.

pokpok does not charge any platform-side fees for deposits or withdrawals. The full amount you deposit is credited to your account, and the full withdrawal amount is sent to your payment method. Note that your mobile financial service provider — bKash, Nagad, or Rocket — may apply their standard transaction fees on their end. Check your MFS provider's fee schedule for details, as these are set by the provider and outside pokpok's control.

pokpok's anti-fraud policy requires that withdrawals be made to the same payment method and account used for the deposit wherever possible. This means if you deposited via bKash, your withdrawal will be directed back to the same bKash number. Exceptions may be granted if your payment method has been discontinued — contact [email protected] to request a withdrawal method review, which will require additional identity verification.

To bet on BPL (Bangladesh Premier League) matches on pokpok, navigate to the Cricket section from the main menu and select the BPL market from the active tournament list. Available bet types include match winner, top run scorer, highest partnership, total runs over/under, and live in-play markets during the match. Odds are updated in real time. Minimum cricket bet is ৳50 BDT and maximum limits vary by market — check the individual market page for current limits.

Yes — pokpok offers live in-play betting on major cricket tournaments including BPL, IPL, T20 World Cup, and bilateral series featuring the Bangladesh Tigers. In-play markets are available for match winner, next wicket, runs in the current over, and more. Odds shift dynamically based on the live match situation. Ensure you have a funded account and stable internet connection — in-play bets that cannot be confirmed before the relevant delivery is bowled may be voided.

pokpok hosts a wide library of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Popular titles available in the Slots section include high-RTP video slots, classic 3-reel fruit machines, progressive jackpot slots, and Bangladesh-friendly games with South Asian themes. The full library is accessible on both desktop and mobile browsers — no app download is required to play slots on pokpok.

RTP varies by individual slot title and is set by the game provider, not by pokpok. Most slot games available on pokpok carry an RTP between 94% and 97%, which is industry standard. You can view the RTP of a specific slot by opening the game's information panel (usually marked with an 'i' icon) before or during play. pokpok does not modify or adjust RTPs — games run on certified, unmodified provider software.

Yes — pokpok is fully optimised for mobile play on both Android and iOS devices. There is no app download required; simply open pokpok.club in your mobile browser (Chrome, Firefox, or Safari all work well) and the site will automatically display in a mobile-friendly layout. All games — including slots, live casino tables, cricket betting, and Mermaid Fishing — are playable directly in the browser. A stable mobile data or Wi-Fi connection is recommended for live casino and in-play betting.

All games on pokpok use certified Random Number Generator (RNG) software supplied by reputable third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. pokpok does not alter or interfere with game outcomes. Slot RNGs are tested and certified by independent technical testing labs before being deployed on the platform. pokpok is committed to fair play across all its product verticals, including cricket betting, slots, and live casino.

pokpok offers a welcome bonus for newly registered players on their first deposit. The bonus is credited automatically to your account when you make your qualifying first deposit — there is no promo code required. Bonus amounts and percentage matches are displayed on the promotions page at the time of your registration. Welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn — read the full bonus terms before claiming.

Wagering requirements on pokpok bonuses define how many times you must bet the bonus amount before those funds become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawing bonus-derived funds. Not all games contribute equally to wagering — slots typically contribute 100%, while table games and live casino may contribute at a lower rate. Full wagering terms are shown for each individual promotion.

Yes — pokpok runs periodic free spin promotions on featured slot games and reload bonuses for existing depositing players. These are announced via email newsletter and on the promotions page. Free spins are credited to specific eligible games and expire after 24 to 72 hours if unused. Reload bonuses are typically offered on selected days of the week or during major cricket tournaments such as IPL and BPL season. Opt in to pokpok marketing emails to stay informed about current offers.

No — bonus funds and any winnings generated from them cannot be withdrawn until the full wagering requirement has been met. You can, however, withdraw your original cash deposit at any time without affecting your bonus, though doing so will typically forfeit the bonus and any associated winnings. If you choose not to accept a bonus after it has been credited, contact [email protected] and request that it be removed before you place any wagers with it.

pokpok rewards regular players through an ongoing loyalty program where points are earned with every real-money wager placed. Accumulated points can be redeemed for bonus credits, free spins, or enhanced withdrawal limits depending on your tier level. Higher-tier players receive additional perks including faster withdrawal processing, dedicated account managers, and exclusive tournament invitations during events like BPL, IPL, and Eid promotional periods. Check the promotions page for current loyalty tier thresholds and redemption rates.

pokpok uses 128-bit SSL encryption to protect all data transmitted between your device and our servers, meaning your personal and financial information is secured at all times. Player funds are held separately from operational accounts. All games use certified RNG software from reputable international providers. pokpok is committed to responsible gambling and enforces strict 18+ age verification. We recommend players review our Privacy Policy and Responsible Gaming pages for full details on how we protect your data and wellbeing.

pokpok operates as an online gaming platform and does not make specific claims about regulatory licensing from any Bangladeshi government authority. Players in Bangladesh access online gaming platforms at their own discretion and are encouraged to understand the legal context in their jurisdiction before registering. pokpok maintains a safe, secure, and fair platform and applies international responsible gaming standards including 18+ age enforcement, SSL security, and certified game fairness.

pokpok protects your personal data using SSL encryption, restricted staff access controls, and a strict no-sale-of-data policy. Your name, address, NID number, and payment details are used only for account management, identity verification, and fraud prevention — they are never sold or shared with third-party marketing companies. For full details on what data we collect, how we store it, and your rights, read the pokpok Privacy Policy at pokpok.club/privacy-policy.

If gambling is becoming a problem, you can request a self-exclusion from pokpok at any time by emailing [email protected] with the subject line Self-Exclusion Request and your registered username. Self-exclusion is available for 6 months, 1 year, 2 years, 5 years, or permanently. Your account will be locked within 1 hour of confirmation and you will be removed from all marketing lists. pokpok also offers shorter-term time-out options of 24 hours, 7 days, or 30 days for players who need a temporary break.

Yes — pokpok allows players to set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of your account dashboard. Once a limit is set, it takes effect immediately and cannot be increased for 72 hours after any change request, giving you a cooling-off period. Decreasing a limit takes effect instantly. Setting deposit limits is one of the most effective ways to keep your gambling within budget — pokpok encourages all players to use these tools proactively, not just reactively.

Yes — pokpok is strictly an 18+ platform. Age verification is a mandatory part of the registration and KYC process. Any account found to belong to a person under 18 years of age will be permanently suspended immediately and all funds held in that account will be returned. pokpok takes its age restriction obligations seriously and encourages parents and guardians to use parental control software to prevent minors from accessing online gambling sites.