pokpok Privacy Policy

📋 1. Information We Collect

When you create an account with pokpok, use our games and betting services, make a deposit or withdrawal, or otherwise interact with the pokpok platform, we collect personal information about you. The categories of information we collect are described below.

Information You Provide Directly

When you register a pokpok account, you provide us with your full legal name, date of birth, email address, phone number, and a chosen username and password. If you contact our support team, we also collect the content of those communications. When you submit KYC verification documents, we collect copies of identity documents such as your National Identity Card (NID), passport, or driver's licence, as well as proof-of-address documents such as utility bills or bank statements.

Financial Information

To facilitate deposits and withdrawals, pokpok collects payment-related information including your bKash or Nagad mobile wallet number, bank account details where applicable, and transaction reference numbers. pokpok does not store full debit or credit card numbers on its own servers — card-based payments are handled by our PCI-DSS compliant payment processing partners.

Information Collected Automatically

When you access pokpok, our systems automatically collect certain technical data, including:

• Device information: device type, operating system, browser type and version, screen resolution, and installed language settings.
• Network information: your IP address, approximate geographic location derived from IP, and internet service provider.
• Usage data: pages visited, games played, bet amounts, session duration, click patterns, and navigation paths within the platform.
• Log data: server-side logs recording access times, error events, and API requests made by your session.

Information From Third Parties

In limited circumstances, pokpok may receive information about you from third parties. This includes identity verification data returned by our KYC service providers, fraud-screening signals from payment processors, and — where you have expressly consented — referral information from affiliate partners who directed you to pokpok.

⚙️ 2. How We Use Your Data

pokpok uses the personal information it collects for clearly defined purposes. We do not use your data for purposes that are incompatible with the reasons for which it was originally collected. The primary purposes for which your data is used are as follows:

pokpok will never use your personal data for automated decision-making that produces significant legal effects without providing you the opportunity to request human review of that decision. If pokpok's fraud-detection systems flag your account for review, a member of our compliance team will manually assess the case before any account action is taken.

🤝 3. Data Sharing & Disclosure

pokpok does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the specific circumstances described below, and only to the extent necessary to fulfil the stated purpose.

Service Providers

pokpok works with carefully selected third-party service providers who assist us in operating the platform. These include payment processing partners (such as the operators of bKash, Nagad, Rocket, and Upay integrations), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support software vendors, and analytics platforms. All service providers are contractually required to handle your data only on pokpok's instructions and to maintain appropriate security measures.

Game Software Providers

Some games available on pokpok are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To enable these games to function correctly, limited session data (such as a session token and stake amounts) may be passed to the relevant game provider's servers during active gameplay. Game providers are not given access to your full personal profile.

Legal and Regulatory Disclosure

pokpok may disclose your personal information to law enforcement agencies, regulatory authorities, courts, or other governmental bodies where required to do so by applicable law, regulation, or a valid legal order. We will notify you of such disclosure where we are legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial portion of pokpok's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered users of any such change in ownership and the implications for their personal data prior to the transfer taking effect.

🍪 4. Cookies & Tracking Technologies

pokpok uses cookies, web beacons, local storage, and similar technologies on its platform. These tools help us deliver a functional, personalised, and secure experience. Below is a summary of the types of cookies we use and their purposes.

Essential Cookies

These cookies are strictly necessary for the pokpok platform to function. They manage your login session, maintain your account authentication state, and support security features such as CSRF protection. You cannot opt out of essential cookies while using the platform, as they are required for basic functionality.

Functional Cookies

Functional cookies remember your preferences, such as your preferred language, display settings, and game lobby layout. They make the pokpok experience more convenient by reducing the need to re-enter settings on each visit.

Analytics Cookies

pokpok uses analytics tools to understand how users interact with the platform — for example, which game categories are most popular, where users encounter friction in the deposit flow, and how effective our promotional pages are. Analytics data is collected in aggregated, anonymised form and is not linked to your personal identity.

Managing Your Cookie Preferences

You can control which non-essential cookies are set on your device by adjusting your browser settings. Most modern browsers allow you to block or delete cookies at a category level. Please note that blocking certain cookies may affect your ability to access some features of the pokpok platform, particularly those that rely on session persistence. For guidance on managing cookies in your specific browser, refer to your browser's official help documentation.

🛡️ 5. Data Security

pokpok takes the security of your personal data seriously. We implement a layered set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure.

• Encryption in transit: All data exchanged between your browser or app and pokpok's servers is encrypted using TLS 1.2 or higher. Our HTTPS certificate is maintained and renewed continuously.
• Encryption at rest: Sensitive personal data and financial records stored in pokpok's databases are encrypted at rest using AES-256 encryption.
• Access controls: Access to systems containing personal data is restricted on a strict need-to-know basis. All internal access is authenticated via multi-factor authentication and logged for audit purposes.
• Password storage: pokpok never stores account passwords in plain text. Passwords are hashed using a modern cryptographic hashing algorithm with a unique per-user salt.
• Penetration testing: pokpok's platform is subjected to regular security assessments, including vulnerability scanning and periodic penetration testing by independent security specialists.
• Incident response: pokpok maintains a documented incident response plan. In the event of a data breach that poses a risk to your rights, we will notify affected users promptly, including a description of what data was involved and the steps taken to mitigate the impact.

While pokpok employs industry-best security practices, no online platform can guarantee absolute security against all possible threats. You are responsible for keeping your account login credentials confidential and for notifying pokpok immediately if you suspect unauthorised access to your account.

🗂️ 6. Data Retention

pokpok retains your personal data for as long as your account is active and for a defined period following account closure, as required by our legal and compliance obligations. The following retention periods apply as a general guide:

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for statistical and analytical purposes since it can no longer be linked to any individual.

✅ 7. Your Rights

As a pokpok user, you have a set of rights in relation to the personal data we hold about you. pokpok is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact us at [email protected] with the subject line "Data Rights Request" and include your registered username and email address for verification purposes.

• Right of Access: You have the right to request a copy of the personal data pokpok holds about you, including information about how it is used, who it is shared with, and how long it is retained. We will respond to verified access requests within 30 calendar days.
• Right to Rectification: If any personal data pokpok holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating a phone number) can also be made directly via your account settings.
• Right to Erasure: In certain circumstances, you may request that pokpok delete your personal data. This right is subject to limitations — for example, we are unable to delete data we are required to retain by law, such as transaction records during the mandatory retention period. Where full deletion is not possible, we will explain the specific reason clearly.
• Right to Restriction of Processing: You may request that pokpok restrict the processing of your personal data in specific circumstances, such as while the accuracy of data you have contested is being verified.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interest, in which case pokpok will assess whether its interests are overridden by your rights and freedoms.
• Right to Data Portability: Where processing is based on your consent or contract performance and is carried out by automated means, you may request that pokpok provide your personal data in a structured, machine-readable format so that it can be transferred to another service.
• Right to Withdraw Consent: Where pokpok processes your data based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.

📩 8. Contact & Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or to pokpok's handling of your personal data, please contact our support team. We treat all privacy-related enquiries as a priority and will acknowledge your message promptly.

Contact method: Email our support team at [email protected] with the subject line "Privacy Enquiry". Our team is available daily from 9:00 AM to midnight Bangladesh Standard Time (BST, UTC+6). Please include your registered username in all privacy-related correspondence to help us locate your account and respond accurately.

Policy Updates

pokpok reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, new features on the platform, or developments in applicable law. When material changes are made to this policy, we will post a prominent notice on the pokpok platform and, where practicable, notify registered users via their registered email address. The "Last Updated" date at the top of the legal body section will always reflect the date on which the most recent version took effect.

Your continued use of the pokpok platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any update to this policy, you should stop using pokpok and may request account closure in accordance with our Terms & Conditions.